Products & Authenticity

Are all your items authentic?
Absolutely. We guarantee 100% authenticity for every item we sell. We have been in the premium fashion business for over 8 years and also operate on rigorous luxury platforms like Vestiaire Collective. We only source original, premium brands from trusted wholesale partners.

Why are your prices lower than retail?
We specialize in sourcing deadstock and past collections (typically 1 to 5 years old). Furthermore, by selling directly to you on our own website, we completely eliminate the massive fees charged by marketplaces like Amazon, eBay, or Allegro. We simply pass those savings directly to you.

What condition are the items in?
All our items are brand new and unused. We pack each order carefully and quickly in protective materials to ensure it arrives in the exact condition shown in the photos.

Returns & Refunds

What is your return policy?
We offer a 14-day return policy. You have 14 days after receiving your item to request a return. Please note that the item must be in its original, unworn condition with all tags attached. For hygiene and health protection reasons, we do not accept returns on underwear.

Who pays for return shipping?
Customers are responsible for covering the return shipping costs.

Where do I send my return?
To make returns as affordable as possible, we operate return hubs in Germany, the United Kingdom (for UK customers only), and our main warehouse in Lithuania. Simply email us to start a return, and we will provide the best address for your location.

Shipping & Customer Care

How long does shipping take?
We partner with the fastest and most reliable couriers in the market to ensure your package arrives safely and promptly. Once your order is dispatched, you will receive a tracking number to monitor its journey.

How can I contact you?
You can reach our support team at info@bellorey.com or via the contact form on our website. We aim to reply to all inquiries within 1 business day. Please note that our customer care team is offline during weekends and public holidays.