Refund policy

RETURN & REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@bellorey.com. You will receive a response requesting your Order Number to verify your return eligibility. Depending on your location, you must return your items to one of our three official return facilities listed below:

• Lithuania (EU Returns): MB Tetma (Returns), Statybininku g. 7, Kaunas, LT-50118 Lithuania
• Germany (EU Returns): ZIPAS GmbH tetma, Lettische Str 4, Frankfurt (Oder), 15234 Germany
• United Kingdom (UK Returns): Zipas tetma, UNIT 17 ARROWHEAD ROAD, ASHFORD, TN24 0FL United Kingdom

Please note: Our United Kingdom return address is strictly reserved for customers returning items from within the UK only. Customers are responsible for paying the return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@bellorey.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For health protection and hygiene reasons, we do not accept returns on underwear. Please get in touch if you have questions or concerns about your specific item. Gift cards are also non-refundable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As described above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@bellorey.com.

Legal Business Entity Information

Please note that the return facility addresses listed above are for logistics and return processing only.

For official legal inquiries or correspondence, our registered business entity details are:

MB "Tetma"
Company Registration: 304814412
Kanalo g. 23A-1
Kaunas, LT-46404
Lithuania